Shep Hyken is a customer service and experience expert, best-selling author, and Hall of Fame keynote speaker. He helps organizations create loyal customers and memorable service experiences.
Shep Hyken is a world-renowned customer service and experience expert, bestselling author, and Hall of Fame speaker who helps businesses create loyal customers and unforgettable brand experiences. With decades of experience working with Fortune 500 companies and global organizations, Shep delivers high-energy keynotes packed with actionable strategies that transform customer relationships and drive business success.
A Recognized Authority on Customer Experience
Shep’s insights on customer service, loyalty, and business success have made him one of the most sought-after speakers in the industry. He has worked with major brands like Disney, Lexus, and AT&T, helping them elevate their customer experience and build lasting relationships. His ability to break down complex concepts into simple, implementable strategies makes his message accessible and impactful for businesses of all sizes.
Engaging, Entertaining, and Actionable
Shep is known for his energetic, humorous, and engaging presentation style. His keynotes blend powerful storytelling, real-world case studies, and interactive elements that keep audiences engaged while delivering practical takeaways that can be implemented immediately. Whether it’s through his famous “Moments of Magic” framework or his principles of customer loyalty, Shep ensures that every audience leaves with strategies they can apply right away.
Creating Customer Amazement
Shep’s philosophy is built around the idea of “customer amazement”—going beyond expectations to create extraordinary experiences that keep customers coming back. He shares powerful techniques on how businesses can stand out, differentiate themselves from competitors, and turn customers into raving fans.
Why Shep?
Shep Hyken is more than just a speaker, he’s a transformational force in the world of customer experience. His expertise, passion, and dynamic delivery make him the perfect choice for businesses and organizations looking to improve customer satisfaction, build stronger relationships, and drive long-term success.If you’re looking for a speaker who can inspire your team, provide real-world strategies, and make a lasting impact on your organization, book Shep Hyken today. Your customers and your bottom line will thank you.
Some who have attended a number of conferences over the years told us this was the best keynote they had ever seen. Shep, your participation helped make the conference what it was.
Your nuggets of wisdom encourage us all to find ways, both simple, small and large, to improve.
Thank you for delivering a brilliant, commanding, and well-prepared program. Your remarks were very well received and appreciated, and your expertise in the area of customer service is second to none.
From start to finish, you offered nothing but ‘Lexus-like’ professionalism and courtesy to our program staff and dealership associates, and you tailored your presentation to the overall theme of our conference
From reading your books and watching your on-line videos, I had high expectations of you and you exceeded them all. The ‘High-energy’ description doesn’t do you justice. Thank you for delivering a great keynote speech in a most memorable way.
An amazing presentation that was still talked about this evening. Your message resonated with each person today, and all we're excited to take that message back to their teams
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